Shipping & Returns

We stock inventory and can usually ship in-stock items the same or next business day. Custom GDG Boondockers may need an extra 24–48 hours depending on stock. Feel free to reach out for lead times on your specific instrument. You'll get tracking as soon as your order is on its way.

Orders over $99 qualify for free standard shipping within the 48 contiguous United States (includes D.C.; excludes Alaska, Hawaii, and U.S. territories). Orders under $99 are charged calculated shipping at checkout.

Alaska, Hawaii, and international destinations are charged calculated rates at checkout.

We're happy to ship internationally. Rates are calculated at checkout. Please note that any customs duties, taxes, or import fees are the responsibility of the recipient.

If something isn't right, contact us within 30 days of delivery. Items should be returned in original, unused condition with all included accessories. Custom or one-of-a-kind builds may be handled case by case — reach out and we'll make it right. Return shipping is the buyer's responsibility unless the item arrived damaged or defective.

Our handmade instruments are warranted against defects in materials and workmanship. This does not cover normal wear, string replacement, or damage from accidents, misuse, or extremes of heat and humidity. If you think something's wrong with your instrument, contact us with photos and we'll help.

We pack carefully, but shipping happens. If your order arrives damaged, keep all packaging and contact us within 7 days with photos of the item and the box. We'll sort out a replacement right away.