Support

Support

How can we help?

Answers to the questions we hear most — about playing, caring for, and buying Boondocker instruments and DIY kits. Can't find what you need? We're a small shop and happy to help directly.

Frequently asked questions

How do I tune my instrument?

Each instrument ships with its recommended tuning. The dulcimer guitars are diatonic, so once they're in tune you can't play a wrong note. A clip-on tuner (we sell them in Accessories) makes it quick — clip it to the headstock and tune each string to pitch.

How often should I change strings?

For regular players, every few months keeps things bright; lighter players can go longer. If a string sounds dull or won't hold pitch, it's time. Replacement sets for every model are in the Strings collection.

How should I care for and store it?

Keep it in its Boondocker gig bag when you're not playing, away from extremes of heat, cold, and humidity. Wipe the strings and body down after playing. These instruments are built to travel — just treat them like you would any fine wood instrument.

I'm building a DIY kit and have a question.

Great — that's what we're here for. Each kit includes instructions, and we're glad to help if you get stuck. Reach out through our contact page with your question (a photo helps) and we'll walk you through it.

Do you offer lessons?

Yes — through our partnership with Inglewood Instruments. Every Boondocker purchase includes 30% off an Inglewood video lesson; your coupon code is sent with your order and included in the shipment. See our Learn page for details.

Do you sell to schools, camps, and groups?

We do — DIY dulcimer kits and the Boondocker Trailhead are popular with classrooms, homeschoolers, camps, universities, and clubs. For quantity or group orders, contact us and we'll help you plan it.

What about shipping, returns, and warranty?

You'll find shipping times, our returns window, and warranty details on the Shipping & Returns page.

Still have a question?

We're a small shop and we read every message. Send us the details and we'll get back to you.